Cili88 Privacy Policy — Malaysian User Data Protection
This page explains how cili88 collects, uses, stores and protects your personal information. We are committed to safeguarding your privacy at all times.
What information do we collect from you?
Cili88 collects several categories of personal information when you register or use our platform. This information is necessary to keep your account running smoothly, process transactions securely, and continually improve your experience over time.
- Full name as shown on your identification document
- Email address and Malaysian mobile number
- Date of birth for age verification (18 and above)
- Encrypted password for login security
- Device type, operating system and web browser used
- IP address and general location data (state/country)
- Payment method details in MYR (TNG, FPX, local banks)
- Deposit, withdrawal and betting activity history on the platform
How is your information used?
Information collected by cili88 is used solely for legitimate purposes that are clearly communicated to users. We do not use your data for purposes beyond those stated in this policy without your prior consent.
- Verifying your identity and age during the new account registration process
- Processing MYR deposits and withdrawals securely and accurately
- Providing responsive customer support whenever you reach out to our team
- Sending important notifications related to your account, security and platform updates
- Detecting and preventing fraud, account misuse or unauthorised access
- Improving the user experience based on aggregated, anonymised platform usage data
- Complying with applicable laws and regulations in Malaysia
Cookie usage and tracking on the platform
Cili88 uses cookies and similar tracking technologies to enhance platform functionality and deliver a more personalised experience to each user. Cookies are small text files stored on your device when you visit our website.
There are two main types of cookies we use. First, session cookies that expire automatically when you close your browser — these are used to maintain your login status during an active session. Second, persistent cookies that are stored for a longer period to remember your preferences and settings on the platform.
You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the cili88 platform and your overall experience.
Data storage, security and information sharing
How is your data stored and protected?
Cili88 stores all user data on servers protected with SSL encryption and additional security layers. Access to personal user data is restricted to staff who require it to carry out their responsibilities.
We carry out continuous monitoring of our systems to detect any unauthorised access attempts or cybersecurity threats. MYR transaction data is also processed through payment channels that comply with industry standards.
Is your information shared with third parties?
Cili88 does not sell, rent or trade your personal information to any third party for marketing purposes without your explicit consent. Your information may only be shared in the following limited circumstances:
- Authorised payment processors that facilitate MYR deposit and withdrawal transactions
- Technical service providers that support the operation of our platform
- Relevant authorities when required by Malaysian law
All third parties involved are required to comply with strict data protection policies and are not permitted to use your information for any other purpose.
Your rights as a user — access, rectification and erasure
As a cili88 user, you have certain rights regarding the personal data we hold about you. We respect these rights and provide straightforward channels for you to manage your information.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
If you find that the information we hold is inaccurate or outdated, you may request a correction. We will update your records promptly upon successful identity verification.
Under certain circumstances, you may request the deletion of your personal data. However, some information may need to be retained to comply with legal or regulatory obligations.
Policy updates and how to contact us
Cili88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements or platform improvements. Users will be notified of any material changes via in-platform notifications or email.
We encourage you to review this page periodically so you are always aware of how we protect your information. Continued use of the cili88 platform after any changes constitutes acceptance of the updated terms.
If you have any questions about this privacy policy, how we handle your data, or wish to submit a user rights request, please reach out to our support team. For more information about the platform, you can also visit the FAQ us.
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Support Email [email protected]
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Help Centre Visit FAQ for instant answers
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Account Security Report security issues immediately via the email above